hese comments must be read prior to calling Robby's Rooter in Los Angeles. "Please do not ever use the services of Robby's Rooter." I have used their services for years, but never again. They left me with property damages and more. If you want to avoid serious damages to your home, then call anyone, but Robby's Rooter. I have recently used them for a pressure relief valve on my water heater and replacing shut off valves under my bathroom sink. They said that they didn't have the right part for the pressure relief valve and had to go get it. The plumber also said it was an old water heater and parts not available. My water heater is a little over 5 years old. The the story got changed that they would have to look for the part for 2 hours. Home Depot sells pressure relief valves and available for sale for $13.97 and I was charged $25 for parts, plus $105 for labor, plus the shutoff valve job $95. Total $200.
They came back and indicated that they couldn't get the right part and had to put an extension in pressure relief valve. I asked whether that would be a problem. The answer was "No." There were 2 plumbers here. The plumber in charge told the other plumber, to proceed with cutting the pipe where the pressure relief valve was connected to. I don't think he shut off the shutoff valve of the water heater. He proceeded to cut the pipe and my water heater room along with part of my family room flooded They claimed not much water on the floor, but that wasn't true. The pressure relief valve was installed. The shutoff valves installed under my bathroom sink are full of scratches. I don't that that these valves are new. I also asked the head plumber to check the water pressure before he left and that wasn't done. I called Robby's Rooter when they left and told them to document what happened and the fact that the water was not checked. The lady who answered the phone said that the plumber might come back the next day. Never received a call back.
About 11 days later, came the horrific event. My water heater started leaking and flooded the water heater room again. I was told that the pressure relief failed and was also told the water pressure was high. The water heater had to be replaced and I ended up with a lot water damage.
Robby showed up at my house without an appt. and tried to clear himself out of the liability for damages. He said that it was an old water heater that is leaking and I have to find someone else because he would not help me and left.
When the pressure relief valve was removed, it turned out that the pressure relief valve is a used one and there is dirt, white water calcification and rust inside. Shocking to find out that this part was used and was obviously removed from another customer's place. They took my pressure relief valve and shutoff valves that will probably be used for installation in another home. This is how these people make a ton of money.
What is this world coming to? There is no professionalism and it is all about how much money can we take out of the consumer. I hope these comments will posted. Robby's Rooter should not be in business. There is a complaint with the Contractors State License against Robby's Rooter. There are some serious matters now pending against Robby's Rooter. Robby must be stopped from conducting this type of business, charging these money for services and leaving the customer with property damage.
As to how I am proceeding with this matter cannot be disclosed here, but it is very serious.